Steven Giangrasso

About Steven Giangrasso

As an HLS Go-To-Market Solution Director at Salesforce, Steven manages large-scale client programs in the HealthCare Industry vertical focused on revenue growth, strategic technology advancement, and process improvement. Steven has over twenty years of experience in this role, leading and onboarding highly adept teams of Project Managers, Architects, Developers, Business Analysts, Change Management Consultants, and Quality Assurance specialists. Steven\'s core competencies include natural language processing, generative/predictive AI, and new business development. Steven leverages Agentforce and Data Cloud to automate client interactions and enhance customer satisfaction. Steven\'s mission is to deliver innovative and impactful solutions that transform the way our clients operate and serve their customers. Steven leads the HLS Solution Director office hours sessions on a weekly basis focused on enabling the Health & Life Sciences team on Solution selling, Proposal creation, P&L management and authoring Statement of Work-Change Order contracts.As a member of the Professional Services Go-To-Market team, Steven leverages his technical prowess to author Statements of Work, Change Order Extensions, and Professional Service Agreements for client engagements, collaborating with the Legal department to ensure SOC2, HIPAA and ISO 27001 compliance.

Experience

1. Hls Go-to-market Solution Director

   Salesforce

   Apr 2017 — Present · New York, NY, US

   In my role, I spearhead initiatives to enhance client engagement within the Healthcare & Life Sciences sector, leveraging Salesforce Agentic AI technologies. I lead transformative AI projects that significantly advanced client engagement strategies in the healthcare domain. • Directed large-scale client programs in the Payer, Provider and Pharma sectors, focusing on revenue growth and AI advancements. • Author Go-To-Market Architecture blueprints articulating justifications of technical and functional solution designs. Present HLS Industry Points of View (POV), and OPEX/CAPEX models to C-Suite executive sponsors.• Lead Go-To-Market Deal Review process focused on risk identification, forecasting and successful deal outcomes.• Established a standardized bid review protocol, providing executive oversight on pricing and PnL metrics to ensure sustainable unit economics across the sales pipeline • Authored critical documents for client engagements, ensuring compliance and alignment with procurement standards.• Interviewed, hired and led a team of associate partners focused on building territory plans targeting new segments• Manage P&L, directly influencing resource allocation and ensuring financial health of client programs. • Supervise the onboarding of diverse teams, including Project Managers and Data Scientists, enhancing project efficiency. • Implemented an NLP solution that improved agent response accuracy, reducing customer support interactions by 30%. • Present Agentic AI design patterns at major HLS conferences, enhancing Salesforce\'s visibility in the healthcare market. • Established global compliance frameworks to meet HIPAA security protocols, safeguarding client data integrity.

Education

• Columbia University

  Masters of Science, The Fu Foundation School of Engineering and Applied Sciences, Information Technology and Digital Resource Management

  2009 — 2012

• Hofstra University

  Bachelors of Business Administration, Frank G. Zarb School of Business, Computer and Information Systems Security/Information Assurance

  1997 — 2001

Skills

• Sso
• Javascriptmvc
• Css
• Exacttarget
• Data Integration
• Salesforce Marketing Cloud
• Salesforce.com
• Business Process Design
• Databases
• Javascript Libraries
• Digital Asset Management
• Jquery
• Cloud Security
• Force.com
• Customer Relationship Management (Crm)
• C#
• Software Development
• Integration
• Testing
• Soa
• Business Process Improvement
• Requirements Analysis
• Cloud Computing
• Agile Project Management
• Data Migration
• Database Administration
• Analysis
• Sdlc
• Angularjs
• Solution Architecture
• Java
• Information Management
• Enterprise Architecture
• IT Security Policies & Procedures
• Project Management
• Php
• Commodity Risk Management
• Cascading Style Sheets (Css)
• Eclipse
• Mobile Application Development