Steven Maskell
- Role
- Vice President Customer Experience at Zones, LLC
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Steven Maskell
Specialties: Digital Transformation | Data-Informed Decision Making | Customer…
Experience
Vice President Customer Experience
Jun 2019 — Present
Designing and implementing the employee engagement and customer experience strategy for a $3B organization. Digitizing the entire relationship of touch points; employees have full data visibility and cues to nurture, customers have transparency into all their transactions and relationship, employees have better insights to customer needs and so can sell better. Digital transformation starting with supply chain integration all the way through to experience delivery and deep level analytics.
Education
Georgia State University
Bachelor of Arts (B.A.), Psychology
Georgia State University - J. Mack Robinson College of Business
MBA, eCommerce
Skills
- Talent Developer
- Primary Research
- Questionnaire Design
- Mystery Shopping
- Marketing Management
- Customer Insight
- Competitive Analysis
- Market Intelligence
- Customer Satisfaction
- Sales
- P&L Management
- Quantitative Research
- Survey Design
- Strategic Consulting
- Management
- Full P&L Responsibility
- Marketing
- Competitive Intelligence
- Analytics
- Market Analysis
- Team Management
- Management Consulting
- Business Strategy
- Leadership
- Marketing Strategy
- Strategy
- Negotiation
- Marketing Research
- Advertising Research
- Team Leadership
- Communication
- Customer Experience
- Customer Service
- B2b
- Global Management
- Consulting
- Client Development
- Qualitative Research
- Business Development
- Segmentation
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