Steven Martin

WORK HISTORY

SKILLS

ABOUT STEVEN MARTIN

I am a versatile, growth-driven and commercially-astute senior IT leader with 20+ years of success in adding value via use of IT in B2B, B2C and managed services across global corporate markets. I proactively work across organisations, building effective and impactful relationships at C-Suite level and below, securing business stakeholder and customer buy-in to adopt change and manage trusted IT and technology operations. I have exceptional leadership skills and expertise, ensuring outstanding client service delivery and project management, by monitoring service quality, product performance, and overall client experience (SLAs and KPIs).I provide a positive and inspiring approach, with strong interpersonal skills, leading high performing teams and providing effective mentoring and coaching. I have proven ability to drive optimisation initiatives, and enhance service performance, delivering operating model improvements, product innovation and automation. I have established expertise to lead resilient, robust, and scalable IT operations, including contracting complex deals, implementing and overseeing complex deliveries, and managing offshore and outsourced service operations.I have experience in successfully delivering to local, country wide and global organizations in extremely complex and highly regulated environments, whilst improving upon high levels of customer satisfaction and driving business growth. My strengths include clear and effective communication, a customer centric mindset, problem solving, and a proven ability in escalation management.