Steve Payne
Healthcare Administrator | People-Focused Leader | DISC Advocate | Entrepreneur | Musician
- Role
- Practice Manager at Omegaquant Analytics
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Steve Payne
I’m an operations and project leader with 10+ years of experience improving performance…
Experience
Practice Manager
Feb 2024 — Present · Sioux Falls, SD, US
Lead and directly oversee 70 staff members in a multi-specialty practice of 9 pediatric dentists and orthodontists. Serve as an inspirational leader, promoting a positive workplace culture focused on collaborative patient-centered care. Oversee all operational activities and monitor key performance indicators for practice performance. Responsible for an annual budget of $18MM, including revenue cycle management, achieving an average 30% margin. Partner with doctors to identify areas of strategic growth and ensure the practice adapts to changing industry trends. Continuously implement new workflows and programs that bring value to patients and increase production. Perform HR functions such as interviewing, hiring, performance reviews, wage adjustments, and disciplinary actions. Redesigned the organizational structure, creating and empowering new Team Lead positions to own their department. Maintain and renovate facilities, upkeep clinical equipment, and monitor IT infrastructure for two commercial buildings. Collaborate with internal marketing team to create tailored business development plans and patient referral programs. Foster positive patient relations, address patient inquiries, and respond to patient concerns. Complete daily administrative tasks such as managing procurement, approving payroll, running reports, and more.
Education
O'Gorman High School
High School Diploma
2007 — 2011
University of Minnesota
Master's degree, Healthcare Administration
2015 — 2017
University of South Dakota
Bachelor’s Degree, Business Administration - Health Services
2011 — 2015
Skills
- Healthcare
- Teamwork
- Leadership
- Organization Skills
- Communication
- Hospitals
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