Steven Pidus
Service Desk Analyst
- Role
- Service Desk Analyst at Associated Bank
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Steven Pidus
Specialties: Designed and implemented workflow improvements to Help desk processes and procedures. Email and Internet usage, network navigation and industry-specific applications. Excellent reputation for quickly responding to trouble tickets, prioritizing user requests and resolving complex issues at first and second-level computer support.Software Documentation | Service Now | Office 365 | People Soft | Customer Service | Salesforce
Experience
Service Desk Analyst
Jul 2024 — Present · Milwaukee, WI, US
Ensures timely and effective resolution to all Service Desk calls and tickets by providing technical and procedural support, resolving user issues in accordance with to established standards and documentation-Manage service requests to make sure that they are SLAs are met and provide status updates to customers-Investigating, diagnosing, resolving and/or escalating incidents and problems-Ensures accurate data collection, follow-up, tracking and assignment of incidents and service requests through ServiceNow.
Education
University of Wisconsin-Whitewater
BBA, Computer End User Tech
2002 — 2004
Milwaukee Area Technical College
AS, Science
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