Steven Kleinlein
EMS Technologist with more than 23 years experience in Public Safety Operations, Information Technology, Medical Technology, and Compliance.
- Role
- Director of Information Technology at AmeriPro Health
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Steven Kleinlein
Throughout my career in technology communications, I created technology solutions strategy to meet the evolving needs of the business and patients. I successfully developed telecommunication products to deliver reliable, cost-effective healthcare services and high quality experiences for patients, partners, providers and caregivers. I acted as a lead and respected advisor who has provided direct oversight and company direction to CEO’s, Presidents, and Board of Directors.I have been trusted to spearhead: Managing vendors, contracts and maintenance agreements for products and services. Planning, defining, implementing, and optimizing processes, workflows, and technologies to improve efficiency, productivity and effectiveness of operations. Defining, organizing staff, executing, managing, tracking, controlling projects to achieve objectives and realize approved roadmaps and initiatives.Key Performance Highlights Directed maintenance and advised 911 phone system for 17 EMS companies in the Midwest. Implemented video conferencing platform to reduce associated travel expenses and to provide remote training. Earned distinction for implementing Patient Care Reporting System for 6 municipalities located throughout southeastern Michigan, along with establishing electronic billing system and mandated state reporting requirements Instrumental in evaluating vendors, proposing product recommendations and purchasing computer- and voice-related services for all ambulance companies. Specialties: Project Management & Operations, Software Analysis & Design, Telecommunication & Call Center Management, Budget & P&L, PBX Equipment & Computer Systems, Customer Service, Quality Assurance & Regulatory Compliance, Alliance formation, Business Analysis, Training & Development, Installation, Technical Support, TroubleshootingPlease feel free to connect with me on LinkedIn or reach out to me directly:s•••••@kleinlein.us
Experience
Director of Information Technology
Mar 2023 — Present · Jacksonville, FL, US
Education
Purdue Global
Bachelors of Science in Information Technology, Information Technology
University of Michigan - Nexus at University of Michigan
Professional Certificate Program, Cybersecurity and Ethical Hacking
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