Steve Kingsley

About Steve Kingsley

As a dedicated UCC Engineer specializing in Digital Media—including signage, space management, streaming, and IPTV—I drive the development and management of dynamic digital platforms with a focus on world-class customer support. My expertise spans L3 escalation for a global help desk, end-to-end platform development, and hands-on consultation for projects of all sizes. Outside of core duties, I actively explore the latest AI tools, LLMs, and frameworks to expand my skill set and stay at the forefront of innovation.A certified technology specialist, I blend full-stack engineering (FastAPI, Python, SQLAlchemy, PostgreSQL, JWT, multitenancy, React, TypeScript, Electron, Node.js, CI/CD, observability, Stripe/PayPal integration, Web APIs, caching, feature gating, and secure UX) with a strong background in system reliability, licensing, and scalable multi-tenant architectures. My passion lies in building reliable, interactive environments that connect people and empower seamless long-distance collaboration.In addition to extensive technical skills, my experience includes AM & FM radio broadcasting—cultivating communication expertise and earning credentials as both a ham operator (KB1ZWB) and GMRS licensee (WRQE861). I thrive in both creative and technical capacities, whether managing engineering projects, producing audio/video content, or leading teams as a stage manager for major festivals with audiences over commitment to excellence is reflected in advanced certifications in IT and AV, combined with a background as a small business owner—shaping highly organized and effective project execution. Adept at both leadership and collaboration, I have hands-on experience with premier platforms and technologies: SignageOS, Appspace, MagicInfo, Korbyt, Google Admin, Crestron, QSC, Polycom, Cisco, BrightSign, Tripleplay, and more, covering AV/IT engineering, video conferencing, system integration, and network configuration.Fast to master new software and creative in troubleshooting, I welcome opportunities to connect and deliver impactful digital solutions that shape better communication for the future.

Experience

1. Ucc Engineer

   AVI-SPL

   Nov 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US

   I am primarily responsible for implementing, integrating, and supporting on premise and cloud based UC & C solutions of complex large scale. I work in partnership with the account team, management teams, GSOC, and Systems Integration teams to provide remote support for AVI-SPL client sites with the end goals of delivering a world-class Customer Service experience.I work with preferred partners bench testing beta/GA CMS equipment and software packages compatibility, for future customer implementationsProvide support for internal corporate signage & streaming systemsProvide technical documentation and consultation for pre-sales engagements with the Solutions Architect teamDesign and support appropriate solutions based on existing environment, create detailed design documents, evaluate and test new and evolving technologies and performanceCollaborate with Project Managers and all other key stakeholders throughout the implementation processCreation and maintenance of project and technical documentation and customer deliverablesDeployment, Integration & Testing of UCC infrastructure.Work closely with internal and external stakeholders including vendors on products and implementations as neededParticipate in key projects of client to provide recommendations and guidance for system migrationsProvide basic project coordination for in-house projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control proceduresDevelopment & Documentation of Services Deployment Model (Hosted/Managed) for the job site and entire enterpriseProvide applicable client training as neededAdhere to and understand local safety standards for all site dutiesSetup and troubleshoot various audio/video systems.Travel to various job sites as requiredConsulting & more (Description is a work in progress)

Education

• Hesser College

  AS, Business

  1991

Skills

• Control Systems
• Broadcast
• Avid
• Dreamweaver
• Troubleshooting
• Digital Media
• Creative Direction
• Social Media
• Network Troubleshooting
• Entertainment
• Prophet
• Photography
• Avid Media Composer
• Recording
• Camera
• Amx
• Lighting
• Os X
• Audio
• Commercials
• Sales
• Video
• Triax Cameras
• Video Editing
• Music
• Pro Tools
• Live Sound
• Enco
• Film
• Video Production
• Audio Engineering
• Live Events
• Media Production
• Digital Signal Processing
• Adobe Creative Suite
• Camera Operating
• Event Planning
• Radio
• Final Cut Pro
• Multimedia