Steve Glynn

About Steve Glynn

Experience design leader with expertise in user research, interface design, and testing. • Over fifteen years of experience creating experiences to engage users of internal and customer facing websites, mobile and desktop applications, and wearable devices.• Proficiency in applying user experience research and design techniques across diverse technology platforms and across a range of product development environments.• Proven record of building trusting partnerships with multinational teams to successfully meet business and user needs.Specialties: • User research (e.g, contextual research, user profiles/personas, user stories / use cases)• User interface and experience design (e.g, wireframes and high-fidelity prototypes)• User testing and evaluations (e.g, design walkthroughs, usability tests, surveys)

Experience

1. User Experience Director

   Travelers

   Feb 2016 — Present

Education

• University of Connecticut

  MA, Industrial/Organizational Psychology

  2001

• University of Connecticut

  PhD, Industrial/Organizational Psychology

  2011

• University of Connecticut

  BA, Psychology

  1997

Skills

• Agile Methodologies
• Information Design
• Human Computer Interaction
• Ethnography
• Agile
• Web Applications
• Human-Computer Interaction
• Front-End
• User Experience
• Wireframes
• User Interface Design
• Usability Engineering
• Wire Framing
• Site Maps
• Interaction Design
• Design Strategy
• Accessibility
• User-Centered Design
• Heuristic Analysis
• Participatory Design
• Focus Groups
• Testing
• Usability
• User Research
• Human Factors Engineering
• Mobile Design
• Mobile Applications
• Heuristic Evaluation
• Requirements Gathering
• User Profiling
• Paper Prototyping
• Wearables
• User Scenarios
• User Interface
• Information Architecture
• User Experience Design
• Mockups
• Functional Specifications
• Rapid Prototyping
• Human Factors