Steven Jefferson
Director - Component Repair Customer Experience at GE Aerospace
- Role
- Director - Component Repair Customer Experience at GE Aerospace
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Steven Jefferson
Energetic, flexible business professional with experience and depth at many aspects of the aviation business- Have previously worked globally with sales team in Commercial Operations and supported GEnx customers fleet management, overhaul and fleet stability- Managed CFM mature fleet strategy and support- Worked directly with CFM Materials customers to acquire assets to become pipeline for material, trading and leasing activity for business- Also, previously responsible for international operations and logistics leadership for sites in Grand Prairie Texas, Amsterdam Netherlands, and Singapore. Focused on meeting customer requirements through executing process improvements and efficiency- Led international teams to deliver product with utmost efficiency without compromising quality in order to meet business needs and targets- Effectively implemented quality management system in new joint venture to accomplish ISO 9001 certification globally. Led and participated in business transition to new facility, IT systems and processes for Aircraft Engine Parts distributor with over $250M in annual sales and managing inventory of over $25M. Proven track record of project management excellence- Previous experience in Sales, Marketing and Strategy leads to unique perspective in all areas regarding Quality, Technical and Operational excellence- Never hesitant to apply knowledge, expertise and drive to new projects outside of current scope of job responsibilities.Specialties-Logistics leadership with focus on import/export compliance, quality, and safety of direct reports as well as international sites-Training includes OSHA, leadership based on principles of John Maxwell, Safran HSE (Health, Safety, Environment) internal auditor, including graduate work in strategy and strategic leadership- Certified for Dangerous Goods Shipping by Air (IATA) and Ground (DOT), certified ISO 9001:2008 Lead Auditor- Communication expertise across all borders.
Experience
Director - Component Repair Customer Experience
Jun 2023 — Present
Education
Virginia Tech
Bachelors, Communication
2000 — 2004
SMU Cox School of Business
Masters, Business Administration
2007 — 2009
Skills
- Training
- Logistics
- Six Sigma
- Lean Manufacturing
- Cross-Functional Team Leadership
- Aircraft
- Marketing
- Operational Excellence
- Leadership
- Program Management
- Black Belt
- Process Improvement
- Project Management
- Management
- Operations Management
- Strategy
- Contract Management
- Continuous Improvement
- Aircraft Maintenance
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