Steve Nickolson
- Role
- IT Manager, VP End User Services - Associate Technology Support at First Citizens Bank
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Steve Nickolson
An IT professional with experience in IT Service Management, Enterprise License…
Experience
IT Manager, VP End User Services - Associate Technology Support
Apr 2022 — Present
Manage a team of Systems Engineers responsible for project related work on the End User Services team. Responsible for Branch opening/closing/conversion activities, Hardware Asset Management, Request Fulfillment, and support escalations from level 1 & 2 teams. Problem management of desktop support related issues, as well as technicial escalation management.
Education
Indiana Institute of Technology
Bachelor of Business Administration - BBA, Business Administration and Management, General
Skills
- Help Desk Support
- Incident Management
- Itil
- Enterprise Software
- Leadership
- Management
- Visio
- Managed Services
- Computer Hardware
- System Administration
- Microsoft Technologies
- Networking
- Windows 7
- Desktop Management
- Servers
- Hardware
- Windows
- Cisco Technologies
- Service Level Management
- Infrastructure
- Sccm
- Infrastructure Management
- IT Strategy
- Microsoft Exchange
- Landesk
- Windows Server
- IT Management
- Sharepoint
- Troubleshooting
- Disaster Recovery
- Servicenow
- Technical Vendor Management
- Process Improvement
- Systems Management
- IT Service Management
- Project Management
- Information Technology
- Budgets
- Service Desk
- IT Operations
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.