Steven Hoyer
Supervisor of Paycom Services @Paycom
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WORK HISTORY
Supervisor of Paycom Services @Paycom
Grapevine, TX, US
Directed and developed a team of Customer Success Managers, driving KPIachievement through performance coaching, skills training, and individualizedgrowth plans.Led resolution of complex client escalations, restoring trust and improvingsatisfaction, while partnering with customers to expand product usage andmaximize value.Protected more than $1M in vulnerable revenue through proactive projectplanning and executive-level engagement to successfully remediate clientconcerns.
EDUCATION
The Southern Baptist Theological Seminary
Masters, Youth Ministry
University of North Texas
Bachelor of Arts, Communication Studies
SKILLS
ABOUT STEVEN HOYER
I am a caring, hungry, and humble team member and leader. I have experience in churches, restaurants, and the real estate industry with leading individuals and groups of people. I have extensive experience with teaching, training, planning, recruiting, budgets and building teams and culture. Outside of work I love to get outside in creation through running, camping, and hiking with my wife and kids.CliftonStrengths – Consistency / Harmony / Belief / Woo / Responsibility
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