Steve Harreld

About Steve Harreld

Experienced and people-focused technology support leader with track record of success in the consulting and retail sectors. Skilled in people leadership, customer service, cross-functional teamwork, data analysis and reporting, employee training, and IT support. Very strong arts background with bachelor\'s and master\'s degrees in music, as well as over 10 years of professional performance experience. Additional background in wine/beer/spirits industry with experience in sales and production of distilled spirits.

Experience

1. Lead, Technology Support

   Slalom

   Dec 2021 — Present · Seattle, WA, US

   Review and action on feedback from internal teams and customers• Identify training and development opportunities for the support team• Manage customer and vendor relationships and escalations• Analyze and report on trends using metrics and multiple KPIs• Schedule staff to ensure adequate in-person and remote support availability• Balance stakeholders across various teams during project ideation and implementation• Coach and develop multiple direct reports during manager experience, including work on review writing, conflict management, and interpersonal relationships• Write, review, and edit technical articles for internal and customer-facing knowledge bases• Plan, coordinate, and host virtual and in-person daily team meetings and stand-ups, as well as monthly cross-functional team conferences

Education

• University of Washington

  MM

  2009 — 2011

• San Jose State University

  BM

  2004 — 2009

• University of Washington

  DMA

  2011 — 2013