Steven Hacker
IT Manager @Tosoh America, Inc.
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WORK HISTORY
IT Manager @Tosoh America, Inc.
Designs, develops, implements and manages Tosoh Group America companies\' information technology processes, systems, infrastructure, and application requirements. This includes providing and supporting IT Services and metrics for TGA companies requiring the use of technology systems, processes and infrastructure. Establishes and maintains value-based business relationships as part of a Shared Service organization as well as information technology policies, procedures and standards.Major Duties and Responsibilities * Manages all aspects of hardware and software demand. This includes the management and extrapolation of business and technical requirements. Manage and Drive IT Business requests and needs into collaborative solutions * Builds and manages business relationships and understands and communicates technology opportunities such as automation, advanced reporting / metrics, and Service Level agreements.* Responsible for establishing content for a short term (1-2 years) and long term (3-5 Year) IT Roadmap Strategy that defines company objectives, desired business capability, technology platform and standards and required skills to achieve the plan.* Builds policy and governance around software, infrastructure, process, Help Desk services and service delivery components.* Evaluates training requirements for current and new IT solutions, develops appropriate training materials, and provides staff training.* Researches and evaluates new technology, techniques, threats and industry best practices to optimize efficiency and usability and minimize vulnerabilities.* Oversees the department budget.* Recruits, interviews, hires, trains, develops and evaluates information technology staff.* Plans and reviews compensation actions and enforces policies and procedures.* May assist staff with diagnosing and solving computer equipment problems.
EDUCATION
The Ohio State University
Bachlors, Psychology, Computer Science
Duke University
Computer Science
SKILLS
ABOUT STEVEN HACKER
Detailed and Experienced IT Delivery Manager with a focus on hardware and operating system configuration. Manages and implements technology solutions for Fortune 500 clients. Expertise in establishing and developing support teams for enterprise servers. Customer service resource recognized for providing onsite assistance and telephone support. Analyzes current situations and successfully drives solutions to achieve tactical and strategic goals.Specialties: Unix and Intel OS management, LEAN/ITIL processes, HP / IBM server and desktop management, enterprise IT strategy, project management, website design.
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