Steven Donahoo

About Steven Donahoo

I am an accomplished and trained Benefit Authorizer [(BA) & (TST)] with Social Security Agency. I am currently attending Phoenix University for my Bachelors in Business Management. I hold an active security clearance. I am a six-year Active duty veteran. I am a trained professional Certified and Licensed Police Self Defense Instructor since 2006. I own and manage my own successful business since 2009. I am also a Telecommunications Professional practiced in all aspects of sales, design, and installation, support of Internet, voice, and data transmission technologies. I am an expert in collaborating with customer business leaders to identify requirements for designing and presenting solutions with a compelling ROI. I have practiced with configuration designs, troubleshooting, maintenance, and support management. I have installed hundreds of telecom systems and performed numerous system upgrades and maintenance. I have a strong project management and supervisory skills, able to oversee activities of large groups of contractors and deliver quality results on time. I have hosted and managed my own morning show w/KGSP 90.5FM. I have been in many different fields of work because knowledge is a tool we cannot afford to pass up. I am a well-rounded and educated individual that is not afraid to step up and go after what is ours to take. I have the drive and ambition to succeed in any career path that is put in front of me. I look at the bigger picture and it drives me to my success and to the success of the company.

Experience

1. Customer Service Representative (Csr)

   Social Security Administration

   Mar 2018 — Present · Kansas City, MO, US

   A Customer Service Representative (CSR) provides a full range of assistance to beneficiaries, recipients, and the public, by telephone, in person, by correspondence, and/or through digital media, regarding all programs administered by the agency, using a wide variety of systems tools and applications. The position may be located in multiple components throughout the Operations structure, including Field Offices (FOs), Programs Service Centers (PCSs), Foreign Service Posts (FSPs), Workload Service Centers (WSCs), Workload Support Units (WSUs), Teleservice Centers (TSCs) and the Office of Central Operations (OCO) Processing Centers (PCs). Performs duties involved in one or more of the following: a service rep in an FO, a teleservice representative in a TSC, a customer service technician in a PSC or OCO or a combination of the above.

Education

• U.S. Army Technical School

  Electrical Engineering

  2003 — 2004

• US ARMY Technical School

  HAZMAT Familiarization & Safety in Transportation

  2004 — 2004

• Blue River Community College

  GED, GED

  2001 — 2002

• Army Basic Instructor Course (ABIC)

  Instructor Course

  2014 — 2014

• Park University

  Public Administration, Public Administration

  2009 — 2013

• University of Phoenix

  Bachelor of Business Administration (BBA), Business Administration and Management, General

  2014 — 2016

• U.S. Army Technical Training

  Basic Training Combat Course, Military Systems and Maintenance Technology

  2003 — 2003

• Comjuka–Kali Systems, Filipino-American Schools of Combat Arms

  Police Self Defense Instructor, Martial Arts

  2006 — 2006