Steven Oconnell

About Steven Oconnell

An experienced and results-oriented leader with over 30 years of success in the insurance industry, specializing in Auto Physical Damage, Regional claims, process improvement, vendor relations, and problem solving. I am a currently a Business Optimization Manager with a focus on Automation at the Enterprise level. My mission is to create and execute improvement initiatives that streamline workflows, boost productivity, and elevate service. I collaborate with business partners and technology vendors to develop and implement innovative solutions that meet the evolving needs of customers and stakeholders. I train, mentor, and empower my teams to perform at a high level, fostering a culture of excellence and accountability.

Experience

1. Business Optimization Manager

   Farmers Insurance

   Nov 2024 — Present

   Analyze business processes to automate tasks, significantly reducing administrative burdens for teams. • Identify automation opportunities in claims processes, ensuring compliance and quality standards are at the forefront. • Lead initiatives to enhance innovation and optimize efficiency, resulting in improved customer service.

Education

• SUNY Brockport

  BS, Business Administration / Management

  1989 — 1993

Skills

• Claim
• Project Planning
• Insurance
• Liability
• Contract Negotiation
• Claims Management
• Management
• Negotiation
• Leadership
• Technical Leadership
• Casualty
• Solution Implementation
• Customer Satisfaction
• Casualty Insurance
• Risk Management
• Underwriting
• Claim Investigation
• Innovation
• Business Development
• Property & Casualty Insurance
• Operations Management
• Program Management
• Liability Analysis
• Automotive
• Commercial Insurance
• Vendor Management
• Strategic Planning
• Data Analysis
• Property Damage
• Legal Liability
• Vendor Relationships
• Process Improvement