Steven Claire
Business Analyst @StarCompliance
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WORK HISTORY
Business Analyst @StarCompliance
StarCompliance Software offers a highly configurable web-based application for managing and enforcing a firm’s personal code of ethics. The application automates firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks. The business analyst is a client facing role within the Professional Services function with primary responsibilities for soliciting system configuration requirements, providing implementation services, and identifying market requirements for future product development. This involves being an intermediary between the end client, product development, customer support, quality assurance and sales, and through the life cycle of implementations, to identify new feature requests and enhancements.
SKILLS
ABOUT STEVEN CLAIRE
Well organised Prince 2 qualified, customer focused individual with excellent interpersonal and communication skills. I have many years valuable experience in customer services and project delivery roles, in various business sectors. A proactive, highly motivated professional, who relishes a challenge.Key Career Achievements:• Successful implementation of project/resource management software into multiple diverse client sites enabling benefits such as increased visibility of project status and resource utilisation.• Integration of support systems, and production/distribution sites as part of mergers with new business acquisitions in order to streamline business operations.• Successful mentoring and coaching of staff in order to improve the skill set available to the global benefit of the business. • Responsible for evaluation, design and subsequent implementation of Support call logging, tracking and escalation software systems in order to provide efficiencies within delivery of support services.
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