Steve Cheeseman
- Role
- Vice President of Contact Center Operations at TransPerfect
- Location
- Tempe, AZ, US
- LinkedIn followers
- 500 followers
Experience
Vice President of Contact Center Operations
Nov 2018 — Present
TransPerfect is a leading provider of BPO/Contact Center Services and OPI (Over the Phone Interpretation) across 200+ languages. We offer state of the art contact centers with unparalleled customer experience. In partnership with our clients, we provide value with every interaction and identify opportunities to reduce costs/inefficiencies. • Expertise: Financial, Healthcare, Telecommunications, Retail, Utilities, Travel, Life Science, Technical Support, Legal Administration, Back-office administration • Nearshore, low-cost services • Bilingual workforce • Omnichannel solutions • Exceptional customer experience through customer centricity and coaching to behaviors • Customized training to improve time to proficiency Stevie Award Silver Winner (2021)- Customer Service Leader of the Year
Education
Lane Community College
Associate's Degree, Computer Programming
University of Oregon
Bachelor of Science (B.S.), Business Administration
Skills
- Customer Satisfaction
- Operations Management
- Team Building
- Process Improvement
- Service Delivery
- Contact Centers
- Workforce Management
- Bpo
- Training
- Coaching
- Negotiation
- Avaya
- Avaya Technologies
- Call Centers
- P&L Management
- Vendor Management
- Technical Support
- Customer Service
- Leadership
- Change Management
- Outsourcing
- Crm
- Customer Experience
- Performance Management
- Telecommunications
- Management
- Six Sigma
- Human Resources
- Recruiting
- Call Center
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