Steve Cessario
Customer Success | Onboarding, Retention & Building Strong Relationships
- Role
- Customer Success Manager at Connecteam
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Steve Cessario
Hello I’m a Customer Success Manager who helps small and mid-sized SaaS teams actually get value from the tools they’re paying for.A lot of teams buy software… and then barely use it.I step in to fix that.I focus on helping customers get up and running quickly, stay engaged, and keep growing—so they don’t churn after a few months.I also work closely with customers on a more strategic level. Iook at how they’re operating today, where things are slowing them down, and how to use the product to simplify workflows, save time, and get more out of it long term.What I’m known for: • Getting new customers to value fast through simple, structured onboarding• Catching issues early before they turn into churn• Helping teams clean up and improve how they operate using the product• Keeping customers engaged without overcomplicating thingsI’ve worked across customer service, sales, and project management, so I understand both what customers want and what teams need internally.If you’re building a team that cares about retention and real usage, not just signups, I\'m happy to connect
Experience
Customer Success Manager
Nov 2023 — Present · New York, NY, US
Education
Eastern Connecticut State University
Bachelor’s Degree, Business Management
Skills
- Cold Calling Strategies
- Sales Management
- Retail Banking
- Community Outreach
- Entrepreneurship
- Social Media
- Social Media Marketing
- SEO
- Powerpoint
- Mentoring
- Cold Calling
- Customer Service
- Networking
- Cross Selling
- Financial Services
- Product Support
- Training
- New Business Development
- Management
- Promotions
- Microsoft Office
- Sales
- Solution Selling
- Problem Solving
- Landing Pages
- Marketing Strategy
- Event Planning
- Microsoft Word
- Team Leadership
- Communication Skills
- Marketing
- Client Retention Strategies
- Leadership
- Customer Experience
- Public Speaking
- Business Development
- Customer Success
- Customer Relationships
- Product Education
- Marketing Communications
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