Steven Carroll
- Role
- Customer Success Director at Optimizely
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Steven Carroll
Leading Customer Success in the SaaS/PaaS space, I focus on driving strategic value and…
Experience
Customer Success Director
Jun 2022 — Present
Responsible for customer technical thought leadership for complex PaaS implementations, platform education and digital experience industry knowledge - Interface with Product and Engineering teams as Optimizely internal and external customer advocate to help shape our product roadmap - Good practice advisory on the connected landscape and headless CMS/Commerce integrations (eg: API, Webservices, ERP/PIM/DAM tech stack integration, etc.)- Identify key technical strategies that will unlock business value and a quick and agile delivery for clients - Engage, strategize, and cultivate deep relationships with senior level executives at client companies - Manage renewal pipeline and provide timely and accurate forecast reports
Education
Fullerton College
Business Administration Associate in Arts
2007 — 2009
Colorado State University
Bachelor of Science - BS, Computer Science
Skills
- Project Management
- Microsoft Office
- Account Management
- Direct Sales
- Sales
- Management
- Social Media
- Leadership
- Customer Experience
- Salesforce.com
- Customer Retention
- Customer Service
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