Steven Browne

About Steven Browne

The past 20 years I have spent primarily within the information technology world, supporting many different customers - both internally and externally - in many different capacities. I got my start through a technical writing assignment in which I built a manual for a graduate school institution trying to understand the mainframe software that was running their business. That led to a job working on a server farm supporting nightly data backups and learning on the fly! But once I figured out that job, wrote a manual to explain it, and saved the customer $400K I realized that asking questions and improving the way the job gets done is a needed skill in the I.T. space or any business. Since then I have continued to build up my technical skills, gained management experience, and worked with many different customers and businesses globally. My continued emphasis for the way I work is based on a tenet that then CEO Lou Gerstner told our small group of IBM manager school pupils one late March evening -\"If you don\'t have passion for the business you are involved with, go find something else to do.\"Specialties: People management, Customer relationship management, Business improvement, Process management, Technical writing, Applied finance management, Performance management, Project management, SLA management, Supplier management, Grilling on the barbie, Finding running races that have great food & drink!

Experience

1. Program Management Senior - Data Analytics & Governance

   Charles Schwab

   Dec 2018 — Present · Westlake, TX, US

   Program leader brought on to help build and implement a data quality and issues management process that both answered to a Federal Reserve Board mandate for new standards and data value. Created a foundational support framework in the initial year of the program that beat project deadlines by driving agile practices across technical & business teams. Then built a data issues management process that brought the often-mundane aspects of data governance into a fully engaging process that has received rave reviews from the business and audit teams for its simplicity and compelling value management wins. I also carve out time as a Clifton Strengths coach to run team sessions across the firm.

Education

• University of Michigan

  Bachelor of Arts (B.A.), Political Science and English

  1986 — 1990

• McCormick Theo. Seminary/The Univ. Of Chicago

  Master of Arts (M.A.), Ethics & Sociology

  1992 — 1994

Skills

• Applied Finance Management
• Business Process
• Team Leadership
• Process Management
• Supplier Management
• Telecommunications
• Vendor Management
• Sla
• Business Improvement
• Program Management
• Business Process Improvement
• Account Management
• Change Management
• Software Documentation
• Management
• Supply Management
• Sla Management
• Project Management
• Customer Relationship Management
• Strategy
• Service Delivery
• Technical Writing
• IT Strategy
• Service Level Agreements
• Leadership
• Business Transformation
• Customer Satisfaction
• Business Development
• Beer
• Managed Services
• Outsourcing
• People Management
• Process Improvement
• Performance Management
• Crm
• Itil