Steven Brooks
Service Manager @Hitachi Vantara
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WORK HISTORY
Service Manager @Hitachi Vantara
London, GB
Leading the BAU service delivery on a major healthcare account. Transitioning a high profile multi million pound digital program into live service. Overseeing internal and off shore support and agile development teams. Accountable for Major Incident Management, Change & Release Management, Problem Management processes. I manage and direct suppliers and own the client relationship. I particularly enjoy mentoring other service managers to bring out the best in them. Delivering quality service in a fast moving, very uncertain environment, through a calm, collaborative and methodical approach. Achieved successive 10/10 customer satisfaction survey scores.
EDUCATION
London South Bank University
Business Studies
ESC Rennes School of Business
BSc, International Business Studies
ABOUT STEVEN BROOKS
I am a versatile and enthusiastic Service manager, with ITIL v3 Expert qualifications. I excel at building, sustaining and improving business relationships with customers, across teams internally and with external suppliers. I have a solid technical grounding, am highly organised and am adept at managing budgets. I am naturally collaborative, have advanced active listening skills and always display empathy. I am an expert in matrix management, with the ability to earn trust, and to form virtual teams quickly to achieve a goal. A consistent high performer with exceptional customer feedback throughout my career. I am positive, motivating to others and committed to Continual Service Improvement.
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