Steven B. Becker
Global Vice President - Customer Success Data Services @ScyllaDB
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WORK HISTORY
Global Vice President - Customer Success Data Services @ScyllaDB
Madison, WI, US
At ScyllaDB, we are the recognized leader in high-performance, low-latency NoSQL databases, empowering industry giants like Disney and Tesla to build breakthrough experiences. Our technology is built for extreme speed at massive scale, and our customers\' success is the ultimate measure of our own. I have the privilege of leading the strategic organization that ensures our enterprise partners not only succeed but thrive with our technology. I am ultimately responsible for customer health, satisfaction, and the successful renewal and growth of our global portfolio.My team is comprised of two pivotal, customer-obsessed groups: our Customer Success Managers (CSMs), who own the strategic post-sale relationship, guiding customers from onboarding to expansion and acting as their trusted advisor; and our Customer Engineers, who serve as the deep technical experts, tackling complex migrations, performance tuning, and ensuring the stability and scalability of our customers\' most critical deployments. Together, we form a unified front dedicated to driving value realization, mitigating risk, and securing long-term partnership.My mission is to architect and scale a world-class Customer Success function that is as high-performance as our database. This involves setting the global strategy for the entire customer lifecycle and owning the end-to-end renewal process. By equipping my teams with the right processes, playbooks, and automation, we proactively manage customer health to ensure every renewal is a testament to the value we deliver. We transform successful deployments into expanded partnerships and predictable growth.My role sits at the intersection of technology, business strategy, and leadership. By fostering deep collaboration across Sales, Product, and Engineering, I ensure the voice of the customer shapes our roadmap and that we deliver on our promise to be a true partner to the world\'s most innovative enterprises.
EDUCATION
University of Wisconsin
Bachelor of Science - BS, Geology | Emphasis in Mining Engineering & Petroleum Geology
DePaul University
Post graduate study in the MBA program
Pilot Institute
Unmanned Aerial Systems (Drone)
Triton College
Computer Science Certification
SKILLS
ABOUT STEVEN B. BECKER
We made it!” Hearing these words from the CEO of Pivotal Software at our announcement party was a culminating moment for me, marking the second IPO I had successfully been a part of.As a seasoned Technology Leader, I bring 20+ years of leadership spearheading innovation and technological transformations. My career spans helping Fortune 10 companies in their technology journeys to nurturing pre-IPO startups. My journey has been fueled by a deep understanding of the technology landscape coupled with a visionary approach to solving complex business challenges for customers using technology.At the core of my leadership philosophy is a belief in team empowerment. I have led teams across continents, creating a culture where creativity and innovation thrive and technology solutions are developed to exceed business goals. Under my leadership, teams have successfully launched numerous digital transformation initiatives for customers.I\'ve often been hired to bring proven Enterprise Best Practices to companies that need help optimizing their technical sales productivity.Beyond accomplishments, I firmly believe in the power of mentoring and continuous learning. I facilitate technology conferences, speak at industry events, and mentor technology teams. I am passionate about helping create the next generation of technical leaders who are not only technically proficient but have strong leadership and ethical values.Besides my work life, I\'m a 2nd degree black belt and sensei in karate, a FAA certified Commercial Drone Pilot, a Personal Fitness Trainer for over 10 years, and a Postural Therapist helping patients with chronic pain. My ability to over-achieve comes from a unique blend of relentless ambition, a forward-looking approach, and an unwavering commitment to excellence. I thrive on setting high standards and exceeding them, pushing the boundaries of what is considered possible.This drive has been a cornerstone of my professional career, enabling me to deliver exceptional results in challenging environments. Whether it’s pioneering innovative solutions, optimizing operational efficiencies, or leading teams to exceed their goals, I leverage my vast experience and insight to achieve success. My track record is a testament to purposeful achievement and an insatiable appetite for continuous learning.I\'m looking to meet other technology and business advocates on this platform, whether you\'re a CxO at a major company, or just have a love for diving into the technology and business world. Message me here to start a conversation.
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