Steven Y.

About Steven Y.

I’m a strategic operations and lending leader with a passion for building…

Experience

1. Consumer Lending Assistant Manager

   Consumers Credit Union

   Oct 2021 — Present · Kalamazoo, MI, US

   As Assistant Manager of Consumer Lending and Data Analytics, I support strategic initiatives, project coordination, and operational improvements across Direct, Indirect, Indirect Funding, and Home Equity. I work closely with department leaders to ensure clear communication, efficient execution, and a strong member experience.My role bridges planning and operations—I help organize annual initiatives, enhance internal workflows, assist with audit readiness, and coordinate the rollout of new products and services. I also lead cross-functional collaboration with departments like Operations, Marketing, and Compliance to ensure alignment and measurable outcomes. Key Contributions: • Strengthened communication channels through updated shared networks and internal platforms • Supported multiple product launches and internal process improvements • Led planning efforts for department-wide initiatives with clear success metrics • Enhanced audit preparedness through better documentation and training resources • Maintained member-facing resources such as dealer partner listings Core Skills:Strategic Planning | Cross-Functional Leadership | Internal Communication | Lending Operations | Audit Readiness | Process Optimization | Collaboration

Education

• Vista High School

  High School Diploma

  1996 — 2000

• Palomar College

  Registered Nursing/Phycology

  2000 — 2014

Skills

• Banking
• Child Development
• Customer Service
• Long-Term Customer Relationships
• Consumer Lending
• Credit
• Leadership
• Call Centers
• Sales
• Team Building
• Training
• Vendor Management
• Mortgage Lending
• Strategic Planning
• Applicant Tracking Systems
• Loans
• Loan Origination
• Risk Management
• Mortgage Banking