Steven Yeh
Global Technical and Customer Service Specialist @IMAX
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WORK HISTORY
Global Technical and Customer Service Specialist @IMAX
Mississauga, ON, CA
To provide best in class Audio and Video Component level worldwide Support- Efficiently troubleshoot the issue in real time environment to provide best quality Support service- Make difficult decisions and take full responsibility of the Support actions - Learn new Support software\'s quickly and apply to Live system - Reviewing System related Logs to zero in on any Problems
EDUCATION
University of Toronto
Electrical and Computer Engineering
ABOUT STEVEN YEH
Profile- A self-motivated individual who is skilled in growing new business and leading teams to success - Results-driven and tenacious sales and marketing person with an entrepreneurial spirit and ability to develop new business, promote market awareness, and fuel sales - A strategic thinker and succinct communicator with a consistent record of overachievement Education- New graduate(2012) of Electrical and Computer Engineering at the University of Toronto- Specialized in control system modeling, energy and power generation and distribution systems, analog IC design, digital IC design and layout. Skills- Proficiency in MS Access(Queries, Reports, Forms, Macros, Events), Excel(VLOOKUP, Pivot Table, Macros, Charts), Word, PowerPoint- Proficiency in English and Mandarin, written and verbal- Proficiency in electronic product BOM (Bill of Material) and supply chain risk analysis- Proficiency in PCB circuit board and semiconductor IC chip technical analysis- Proficiency in electronic product teardown analysis- Experienced in SPICE circuit design tool, Assembly Language- Experienced in MS Project, Visual Studio, AutoCAD- Experienced in C++, HTML, CSS, VBA, Javascript. Strengths- Fast learner with strong self-motivation and desire to VBA in 1 week and developed several Excel and Access macros during working in HTML5, CSS, and JavaScript in 1 week and started developing websites- Able to work independently, creatively, effectively while under tremendous to work on 6 four-week projects simultaneously and met all project deadlines during working in Celestica - Strong analytical, organizational, interpersonal, and multi-tasking to use Excel and Access to immediately analyze electronic component part numbers to reveal potential supply chain risks- Strong and friendly team player with excellent cooperative attitude.
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