Steven Worzella

Pre-sales Architect @Honeywell Technologies

Assist outside sales team in executing and achieving territory and market business plans. Resolve internal and external support requests or issues related to product selection, application, specification, installation, etc. Collaborate with Engineering, Product Management, Purchasing, Technical Support, Field Service Engineers as well as Application Engineers to resolve any matters. Review & provide feedback & revisions on marketing materials & price books. Prepare takeoffs based on application requirements, plan review, or specifications and provide accurate bill of materials using Quotewerks sales proposal software. Prepare annual software support agreements based on licensing. Commercial processes for quotation, receipt of order, shipment and delivery of order, and quality issues. Extensive interaction with customers and team via phone and email as well as face to face. Maintain expert level of product knowledge and applications on current & legacy product line. Listen, understand and convey customer requirements. Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. Maintain professional business relationships with target or assigned accounts which include end-users, technicians, purchasing agents, consultants, sales executives and managers. Be the primary point of contact for all inquiries. Log & provide status of ongoing projects and future projects managed through Salesforce.com. Utilizing SAP for product information, pricing, stock, lead times & purchase order information. Identify and communicate customer\'s needs and sales opportunities to help future growth. Respond to emails, hundreds of phone calls, & providing quotes annually.