Steven Wintner

About Steven Wintner

As a driven, leadership-focused technical support manager, I strive to standardize workflows, increase operational efficiency, and improve customer experiences. Leveraging my information technology background with my management mentality is where I excel.Over the last 20 years, I have grown as an IT Manager, resolving issues and writing workflow manuals to a true efficiency leader. Specifically, I build future leaders by developing employees on cross-functional teams and encouraging expanded education. At the same time, I have been supporting C-Suite executives and boosting customer satisfaction. My last role included traveling to individual sites, leading company value workshops, and creating automation processes for increased workflow efficiency.What makes me successful is my dynamic personality and passion for team-oriented work cultures. I believe that if you invest in employees, positively pushing them to manage deadlines, collaborate with internal/external teams, and innovate new strategies, increased customer satisfaction and company growth will occur. I strive to be an effective, goal-oriented leader, combining my technical knowledge with my passionate management aptitude.If you think that I could add value to your organization or that we should become strategic partners, please send me a message!Areas of Expertise: Strategic Planning | Proactive Customer Service | Workflow Optimization | Accountable | Detail-Focused | SOP Creation | Adaptive Leadership | Swift Problem Resolution | Leadership | IT Service/Ops Management | Project Management | CMDB | Quality Assurance | Client Engagement | Team Player | Effective Communicator| Inventory Management|Detailed Analytic Reporting |Six Sigma|Mentor

Experience

1. Technical Support Supervisor

   Ross Stores, Inc.

   Mar 2012 — Present

   Oversee the daily operation of 7 desktop analysts, 5 which are located in our New York office and 2 which are located in our Los Angeles office, this team is responsible for the service support of 1700 users in New York LA and Boston. Responsible for the technical support of Ross Executive team this team includes the CEO and the Chairman of the board and their assistants. Responsible for overseeing and building relationship with Ross vendors responsible for new equipment orders and /data Center cabling.KEY ACCOMPLISHMENTS• Created desktop reporting matrix that allowed IT leadership transparency into the daily operation of the support team • Created disaster recovery plan that allowed IT to relocate 86 end users within 3 hrs that were affected by a flood in the building • Ran Sev.1 bridge for all major outages and was responsible for managing support team to determine root cause and report to IT leadership• Acted as project manager for the Ross Intern program, this program averages 120 interns every summer• Participated in budgeting and capital equipment budget process and all quality improvement process decisions• Acted as project lead for the AD file server upgrade in the Ross Boston Buying • Acted as project lead for the Windows 7 conversion• Created the Ross SOP library for the NY buying office

Skills

• Technical Support
• Active Directory
• Xp
• Hardware
• Outlook
• Data Center
• Disaster Recovery
• Networking
• Troubleshooting
• Help Desk Support
• Project Management
• Network Administration
• Management
• Vendor Management
• Bmc Remedy
• Leadership
• System Deployment
• Itil
• IT Service Management
• Windows Xp
• Call Centers
• Process Improvement