Steven Warburton

About Steven Warburton

Throughout my career I have worked to hone several key skills which have allowed me to make outsized impacts on every organization I have been a part of. Empathetic communicator: Treating every interaction as an opportunity to practice empathy. Truly meeting each person, team, business unit where they are yielding stronger relationships, greater trust, and excellent insights.Customer Centric Mind-set: Exceptional customer service is the way, not a buzzword. I serve our business partners and our customers to the best of my ability. It is the heart of everything I do.Group facilitation: Facilitates and guides groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions. Capable of crafting the right message for the right audience. Systems thinker: Understands the right questions to ask to understand complex systems and processes. Able to zoom out to see the big picture and dive into the details when appropriate.

Experience

1. Senior Business Analyst

   Merchants Fleet

   Dec 2023 — Present · Hooksett, NH, US

   Leads Agile ceremonies such as Sprint Planning, Daily Stand Up, Grooming sessions and others- Work cross-functionally with business stakeholders to understand their goals and business requirements, including proactively identifying areas of improvement in our products and processes - Leverages Azure DevOps to craft user stories capturing specific functional requirements accurately. Creates mockups as needed to support development goals- Estimate impact of projects, drive prioritization across the backlog, and work with product teams to understand and plan for dependencies and overlaps with planned work- Continuously re-prioritize and groom the backlog, soliciting feedback from executive stakeholders and operational peers, to ensure high value work is delivered consistently in an agile delivery framework- Maintain strong relationships with engineering and design counterparts and work with them to translate business requirements into technical requirements, making trade-off recommendations that delivery maximum value to business as quickly as possible- Partner with engineering to mitigate quality risks and risks to timeline adherence, acting decisively when triaging issues that impact a product launch or escalating appropriately as needed- Plans and leads User Acceptance testing. Documenting and triaging any defects ensuring highest quality product is shipped- Collaborates with UX/UI counterparts as needed.

Education

• York College of Pennsylvania

  Bachelor of Science (BS), Criminal Justice

  2004 — 2008

Skills

• Active Directory
• Software Implementation
• Microsoft Office
• Linux
• Information Security
• Network Administration
• Security
• Technical Support
• Windows Server
• Vendor Management
• Windows 7
• Vmware
• IT Operations
• Customer Service
• Information Technology
• Marketing Strategy
• System Administration
• Troubleshooting
• Software Installation
• Xp
• Citrix
• Microsoft Exchange
• Computer Hardware
• System Deployment
• Networking
• Help Desk Support
• Servers
• Operating Systems
• Firewalls
• Windows Xp