Steven Ugalde
Enterprise Team Lead, Technical Support @Outreach
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2021 — Present
Enterprise Team Lead, Technical Support @Outreach
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SKILLS
Software DocumentationStrategyConsultingOutreach.io AdminProblem SolvingIT OperationsMicrosoft OfficeMicrosoft WordTeam LeadershipTeamworkSmartformsCustomer Relationship Management (Crm)BlackpearlTeam ManagementProgram DevelopmentTeam BuildingManagementMicrosoft ExcelPowerpointTechnical SupportAnalytical SkillsBusiness AnalysisLeadershipAudio EngineeringCall CentersSoftware as a Service (Saas)Military TrainingTime ManagementSoftware Development Life Cycle (Sdlc)TroubleshootingCustomer SatisfactionCollaborative Problem SolvingCustomer ServiceSqlMultimedia
ABOUT STEVEN UGALDE
Professional problem solver with experience in supporting highly complicated SaaS and BPM systems. Intrinsically motivated team player and calm under pressure. Customer service oriented with an emphasis in knowledge transfer and enablement. Honesty, integrity, service before self.
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