Steven Tocher

Customer Service Agent (Intake Assosiate, Admin, Shipping & Google Tracker) @Technical Standards & Safety Authority (TSSA)

CA

I am a part of a fantastic team that helps keep Ontario safe, by utilising my skills and background in client service, Google analytics, online shipping, and creative big picture thinking. We at the TSSA do this to ensure each customer will receive the correct inspections, permits, licences, and statements, for their private devices and public service machines.•Administration orders and delegation of inbound and outbound shipping with Canada Post, Staples, Purolator, UPS, DHL, Archives, FedEx, GlobelX, and numerous time sensitive couriers•Coordination and technical support with Ricoh, Neopost, and Canon•Tracking business/persons that keep changing ownership, partners, and management teams•Helping locate remote and complex factories, homes, nuclear power plants, wind turbines, and businesses, for our Ontario inspectors using Oracle, Google, iPhone\'s and GPS tracking•Working with a team that is facing new challenges in mapping, realtors, and online clients•Entrusted with extremely sensitive personal and high profile data for the whole of Ontario•Deep understanding of search engine keywords and ad-words, and creating information templates