Steven Sutker

About Steven Sutker

Experienced Client Services Manager with a demonstrated history of working in the financial services industry. Skilled in Analytical Skills, Customer Relationship Management (CRM), Contact Centers, Management, and Software Documentation. Strong business development professional with a MBA focused in Marketing and Operations from Boston University - School of Management.

Experience

1. Client Services Manager- Salesscape

   Curinos

   Jun 2016 — Present · New York, NY, US

   Onboarding new clients to the SalesScape programManage analysis and delivery of benchmarking resultsEngage clients in use of SalesScape to drive ROI from use of productDevelop new capabilities and reports for SalesScapeManage data flows from clients to product setCurinos is the industry leader in analytic advisory services and technology solutions for financial institutions. We create superior value for our clients through deep and insightful analysis of the information that drives the financial services industry — across pricing, product development, treasury and risk management, distribution, marketing, and sales management. Our sole industry focus is financial services, with thousands of engagements for hundreds of the largest banks, payment networks, wealth managers and other providers in the US, Canada, Europe, Australia, Asia and Latin America.

Education

• Knox College

  Bachelor of Science (BS)

  1979 — 1983

• Boston University - School of Management

  MBA

  1992 — 1994

• Evanston Township High School

  College Prep

  1976 — 1979

Skills

• Product Management
• Process Improvement
• Strategic Planning
• Program Management
• Problem Solving
• Call Centers
• Customer Satisfaction
• Integration
• Leadership
• Strategy
• Software Documentation
• Customer Experience
• Crm
• Customer Relationship Management (Crm)
• Banking
• Training
• Performance Management
• Business Process Improvement
• Customer Relations
• Business Analysis
• Analytics
• Change Management
• Business Development
• Forecasting
• Project Management
• Vendor Management
• Management
• Customer Service
• Management Consulting
• Analysis