Steven Smith
Operations (Contract) @Engine Associates
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WORK HISTORY
Operations (Contract) @Engine Associates
Edinburgh, GB
Executive support & strategic advisory• Cross-organisational coordination• Governance & decision frameworks• Programme and portfolio oversight• Board-ready briefing & reporting• Risk identification and escalation• Operating model design• Stakeholder management (senior & external)• Performance tracking & delivery assurance• Commercial and operational analysis• Procurement & compliance awareness• Change and transformation delivery
SKILLS
ABOUT STEVEN SMITH
10+ years experience in marketing agencies, partnering with leading Tech and Fintech brands to deliver measurable growth. As part of senior leadership teams and reporting at board level, I’ve combined strategic account direction with operational excellence to help agencies scale and clients succeed. As an Account Director, I’m focused on building senior stakeholder relationships, driving client growth, and delivering campaigns that generate ROI. I’ve led large accounts, developed upsell opportunities and ensured client strategies are embedded across delivery teams. As an Operations Director, I specialise in creating the frameworks that make growth possible, from resource planning and budget ownership to performance reporting and governance. I thrive on building scalable systems that improve efficiency while maintaining exceptional client experiences. Commercially minded and collaborative, I bridge the gap between client services, marketing, and operations, whether that’s leading a rebrand, supporting new business pitches, or negotiating contracts that fuel long-term partnerships. I’m passionate about innovation, growth through revenue uplift, cost savings, speed-to-market and being the person leadership teams rely on to turn strategy into results.
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