Steven Smith

WORK HISTORY

EDUCATION

SKILLS

ABOUT STEVEN SMITH

High accomplished and driven IT Service Manager with over 25 years of experience in a broad range of IT skills ranging from application to complex data delivery for CXO audiences. Proven track record in the delivery, support and management of Tier 1, 3rd Party and in-house application portfolio for FTSE 100 based companies on a number of major global projects both for high profile clients and also internal delivery. email: s••••••••@gmail.commobile:+44••••••••25Key Skills • Working as part of an integrated global team• Focal point for global service delivery covering all aspects of IT • Problem/Incident management ensuring that lessons are learnt and not repeated. • Ownership of both the difficult and simple. I do not shy away from the “too difficult pile” as there is always a way.• Proven technical expertise in delivery of key business process interfaces – as part of a team or individually.• Prepared to do what it take to get the job done. I pride myself in doing what is needed to get the job done – no excuses.• Carried out a number of roles throughout my career – developer, 4GL reporting, DBA (Oracle/Progress), ERP integration/interfacing (eBusiness Suite & JD Edwards), Data Warehousing (OWB along with Business Objects, Hyperion, OBIEE, Hubble reporting), Primavera, PL/SQL, Data Migration, UNIX Administrator, business analyst, CAB member, technical architect and service delivery management and ITIL certified.