Steven Shapiro

About Steven Shapiro

Experienced Hospitality Proffesional with a demonstrated successful history of working within the Hospitality Industry. Skilled in event management, catering, sales and F + B among other related areas. Strong sales professional with industry related Johnson & Wales University degrees, including an MBA in Hospitality Management.

Experience

1. Director of Operations

   Green & Tonic

   Aug 2025 — Present · Stamford, CT, US

   Concept Launch: Lead the launch of new locations, including site setup inspections & permits- Operational Systems: Develop and implement scalable operational systems, policies, and procedures to drive consistency and efficiency across all locations- Training & Development: Write and oversee the development of training materials, ensuring staff are well-prepared to deliver exceptional service and adhere to company standards- Team Leadership: Recruit, hire, train, and manage high-performing operational teams, fostering a culture of excellence and collaboration- Inspection & Compliance: Ensure compliance with health codes, safety regulations, and all relevant permits, managing inspections to maintain the highest standards- Strategic Collaboration: Work closely with leadership to refine business strategies, align operational objectives, and support growth initiatives- Analyze operational data to identify opportunities for improvement, innovation, and cost savings- Drive consistency in quality, speed of service, and customer experience

Education

• Johnson & Wales University

  Bachlor of Science, Hospitality Management

  2006 — 2008

• Cornell University

  CAS, Wine Studies

  2017 — 2018

• The Harvey School

  College Prep, College Prep

  2000 — 2004

• Johnson & Wales University

  Master of Business Administration (MBA), Hospitality Administration/Management

  2016 — 2018

• Johnson & Wales University

  A.S, Food & Beverage Management

  2004 — 2006

Skills

• Cuisine
• Recipes
• Catering
• Income Statement
• Process Scheduler
• Hospitality
• Hotels
• Restaurants
• Cooking
• Hospitality Industry
• Hiring
• Chef
• Leadership
• Property Management Systems
• Training
• Customer Satisfaction
• Supervisory Skills
• Social Media
• Haccp
• Yield Management
• Fine Dining
• Recruiting
• Food Safety
• Budgets
• Food
• Pastry
• Culinary Skills
• Menu Development
• Sanitation
• Time Management
• Hospitality Management
• Food & Beverage
• Banquets
• Customer Service
• Sales
• Restaurant Management
• Event Management
• Management
• Team Building
• Food Service