Steven Rosas

About Steven Rosas

S••••••••@gmail.com• Pitched, designed, and led the execution of numerous successful systems and platforms; in areas of service fulfillment, order management/orchestration, product catalogs, eCommerce, inventory management systems, case/ticketing systems, web and mobile deployments.• Leveraged numerous architectural patterns in career, including services-oriented, IaaS, SaaS, third-party software frameworks, and more. • Selected, migrated/implemented, staffed and operated the Openet Mediation & Rating platform as part of CLEC creation; responsible for tens of millions in annual revenue.• TOGAF 9 certified architect.• Led the creation, hiring and management of a highly successful business analyst team.• Acted as chair of company Eco-Board, leading the implementation of many cost-saving and environmentally friendly solutions at the corporate level.• Led the implementation of BHN’s inter-company sales integration with Verizon Wireless post-spectrum sale.• Lead analyst for BHN’s participation in TWC’s original Billing Vendor RFP.• Led the BHN Business Intelligence Task Force, responsible for proving the worth of having an EDW/BI stack; and ran a formal RFP to select a new EDW vendor.• Successfully negotiated dozens of agreements with vendors and third parties.

Experience

1. VP Bi Technology

   Charter Communications

   Oct 2021 — Present · Charlotte, NC, US

   Building performant data integration solutions and reliable reporting products/platforms for the enterprise. Defining technical strategies to meet business needs. Leading data architecture, report architecture, governance and systems teams in Charlotte and St. Louis. Led successful migration of data warehouse to AWS Redshift.

Education

• University of North Carolina at Charlotte

  Bachelor of Science, English

  2001 — 2005

Skills

• Customer Service
• Customer Satisfaction
• Vendor Management
• Strategy
• System Administration
• Voice Over Ip (Voip)
• Business Process Improvement
• Troubleshooting
• Cross-Functional Team Leadership
• Leadership
• Product Management
• Software Documentation
• Software Development
• Project Management
• Mobile Devices
• Requirements Analysis
• Project Planning
• Customer Experience
• Contact Centers
• Call Center
• Team Leadership
• Enterprise Architecture
• Voip
• Call Centers
• Integration
• Program Management
• Telecommunications
• Process Improvement