Steven Pierce
- Role
- General Manager at Life Time Inc.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Steven Pierce
Results-oriented Multi-Unit Leader with substantial years of experience devising and…
Experience
General Manager
Jul 2020 — Present
Oversee the daily operations of a square foot Athletic Country club and provide daily support to over 275+ team members Exceed financial performance in each in department: Aquatics, Personal Training, Group Fitness, Kids Academy, Restaurant Café, Spa & Salon and Concierges Performs daily walk-through inspections to ensure that all areas of the club are clean, neat, organized, and like new Analyzes Net Satisfaction Scores to ensure the best member experience is delivered Monitors budgets, forecasts revenue and expenses for each department monthly/quarterly/annually Monitors supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually Monthly review of Profit and Loss statements/revenue/EBITDA budget Meets one-on-one weekly with 8 Department Managers to ensure KPIs are followed, and the departments are meeting and exceeding budgetary goals Mentors Department Managers to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback Provides effective individual performance evaluations and recognition programs and awards Authorizes new hires, promotions, employee status changes, and terminations with the Department Managers
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