Steven Patekar
10 Yrs in BPO & Shared Services | Quality Assurance Lead | Six Sigma (Green Belt) | Customer Experience (CX) | Highest VPC Achiever | Worked with Infosys
- Role
- Client Services Analyst at ADP India
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Steven Patekar
Nine years ago, I walked into my first QA role with a headset, a checklist, and one mission: make every customer interaction better than the last.Since then, my journey through Infosys BPM, Thinksys Inc, Concentrix, and Tech Mahindra has taught me that quality isn’t just about catching errors, it’s about building systems where errors don’t stand a chance.I have led a 10-member QA team, driven RCA based process improvements that cut errors by 30%, and built Power BI dashboards that gave leaders real-time visibility into SLA, CSAT, AHT, and attrition trends. My work hasn’t just been about compliance it’s been about culture: a culture of ownership, precision, and continuous improvement.Today, I am ready to step into an Operations/Quality or Process Leadership role, bringing my Lean Six Sigma Green Belt, ISO/ISMS exposure, and data-driven decision-making to deliver results that matter. Immediate Joiner. Passion for turning metrics into momentum. Driven to lead teams that deliver, grow, and inspire.
Experience
Client Services Analyst
Nov 2025 — Present · Pune, IN
Education
M.C.E.Societys Abeda Inamdar Senior College for Girls, Pune 411001
Bachelor of Commerce - BCom, Business/Commerce, General
2012 — 2015
Savitribai Phule Pune University
Master of Business Administration - MBA, Operations Management and Supervision
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