Steven Murney

Director - Global Cxm Solutions @Sutherland

Windsor, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2024 — Present

Director - Global Cxm Solutions @Sutherland

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SKILLS

Contact CentersTeam ManagementBpoReporting MetricsAccount ManagementProcess ImprovementAvaya TechnologiesInbound MarketingTeam BuildingAvayaQuality ManagementService DeliveryOperations ManagementLaunch ExperienceBusiness Process ImprovementCustomer SatisfactionOffshoringCustomer ExperienceLeadershipTechnical SupportCall CenterOutsourcingCall Center DevelopmentGlobal Cross-Functional Team LeadershipTransition ManagementVendor ManagementSlaCustomer Experience ManagementCall CentersProductivityCrmTelecommunicationsWorkforce ManagementMicrosoft Office

ABOUT STEVEN MURNEY

Steve is the leader of Global Customer Experience Solutioning at Sutherland, overseeing sectors such as Communications, Media, Entertainment, Technology, Utility, and Healthcare. With over 20 years of experience, including 18 years at Sutherland, he has been instrumental in crafting exceptional customer experiences. His extensive background includes more than a decade managing large contact center operations, both in-house and within BPO settings. In the past decade, he has focused on transforming CX with innovative solutions.

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