Steven McMonagle

Store Manager @Sofology

Edinburgh, GB

Lead by example to ensure every customer receives a warm, professional, and memorable experience in-store.Take full responsibility for store performance, consistently reviewing key figures to drive sales and exceed business targets.Recruit, develop, and support a high-performing team, providing regular coaching, feedback, and structured performance reviews.Use commercial insight and local market knowledge to make effective decisions that improve results and customer satisfaction.Maintain full compliance with health and safety standards, store operations, and stock accuracy, ensuring a safe and efficient environment.Oversee the layout and presentation of the store, ensuring high visual standards and that product changes are implemented effectively.Plan team rotas to ensure the right staffing levels during busy trading times and key events.Foster a positive, inclusive and supportive team culture where everyone is valued and motivated to do their best work.Collaborate with colleagues across the wider region and head office, sharing feedback and supporting broader business initiatives.Take ownership of personal development and encourage a learning culture within the team to support growth and progression.