Steven McDowell

Messaging & Firmwide User Platforms VP - Engineering Lead Analyst @Citi

Belfast, GB

Led engineers and operational staff as the Virtual Data Rooms and Content Control Team Scrum Master. Generated value through adaptive solutions for complex problems, to ensure effective service and strategy delivery across apps owned by our team, such as M365 Purview, board support software solutions, Google Workspace and Intralinks. Activities included chairing meetings, backlog management, sprint planning, problem solving sessions, directing activities, coaching, handling escalations, progress monitoring and retrospective review sessions.• Business Activity Owner for multiple global vendor relationships. Ensured compliance via Third Party & Technology Risk Management responsibilities, performance monitoring, and relationship management.• Electronic Communications Archival and eDiscovery Strategy development and delivery. This entailed leading activities and owning projects for risk remediation, process simplification, cross-divisional relationship management, product evaluations, future-state/vendor consolidation planning, Proof of Concept initiatives, eDiscovery testing, Request for Information & Request for Pricing procedures, business cases, and securing support from strategic decision-makers, for adopting various compliance and eDiscovery cloud/SaaS solutions and stabilising on-premises infrastructure during transition periods. These initiatives reduced risk, enhanced user experience and secured significant cost reductions.• Microsoft M365 & Purview strategy delivery. This included various Legal Hold, eDiscovery and Records Management projects, navigating product certification/data governance processes, performing risk assessments, directing risk remediation, liaising with Microsoft staff for issue resolution and product enhancement requests, and leading a cross-divisional stakeholder engagement forum.