Steven MacDonald
Executive Leader – Customer Experience & Operations
- Role
- Director at Intermountain Home Services
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Steven MacDonald
I am passionate about building exceptional customer experiences that drive meaningful connections between companies and their customers. With a career spanning customer service, sales, and operational leadership, I thrive at the intersection of people, process, and technology. My focus is always on creating solutions that positively impact customers, employees, and the business as a whole. What excites me most is the opportunity to lead transformation—whether it’s enhancing service delivery, streamlining operations, or fostering a culture of excellence. I value companies that prioritize their employees and believe that investing in people is the foundation for long-term success. I bring a collaborative and empathetic approach to leadership, with a commitment to understanding customer needs and empowering teams to deliver results. My experience in managing large, diverse teams has taught me the importance of communication, adaptability, and innovation—skills that I am eager to bring into new industries, particularly in the SaaS space. As someone who enjoys working with technology and solving complex challenges, I’m energized by the chance to apply my skills in new ways and continue learning. If you share a passion for customer success, operational excellence, or transformation, let’s connect!
Experience
Director
Jan 2024 — Present · Salt Lake City, UT, US
A consortium of HVAC, plumbing, and electrical companies from Boise, Salt Lake City, and St. George, unified by a private equity firm to deliver comprehensive and reliable home service solutions across the region. Appointed to lead and transform the multi-site customer service operations, focusing on SaaS implementation, process unification, and driving revenue growth across all brands.
Education
University of Utah
Bachelor’s Degree, Kinesiology and Exercise Science
2008 — 2010
Fortis College-Salt Lake City
Associate’s Degree, Registered Nursing/Registered Nurse
2012 — 2014
Salt Lake Community College
Associate’s Degree, Health Services/Allied Health/Health Sciences, General
2005 — 2007
University of Utah
Master of Business Administration - MBA, Executive MBA
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