Steven Lloyd

Director of Operational Performance @Assurant

Crewe, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2024 — Present

Director of Operational Performance @Assurant

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EDUCATION

1987 — 1994

Whitby High School

GCSE & A-Levels

SKILLS

Business ProcessStakeholder ManagementTeam LeadershipPerformance ManagementCrmCoachingProcess ImprovementLeadershipTeam ManagementManagementCall CenterChange ManagementContact CentersBusiness ContinuityResource ManagementSlaCustomer ExperienceService DeliveryBusiness AnalysisBusiness TransformationVendor ManagementProject DeliveryOperations ManagementBpoQuality AssuranceCall CentersOutsourcingWorkforce ManagementTelecommunicationsCustomer Satisfaction

ABOUT STEVEN LLOYD

Director of European Operational support functions, with 30+ years’ experience in Financial Services and Insurance. Extensive experience leading teams responsible for Operational and Business Resilience, Fraud Prevention, Business Process and Operational Process Management, Workforce Management and Data Analysis.Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience.

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