Steven Liu
Sr. UX Manager Head of Design @ Amazon | Design Strategy, User Experience
- Role
- Sr Ux Manager Head of Design Amazon Global Logistics at Amazon
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Steven Liu
Design leader who builds high-impact teams, forges strong partnerships, and shapes…
Experience
Sr Ux Manager Head of Design Amazon Global Logistics
Mar 2021 — Present · San Francisco, CA, US
Scaled a global design team 9× (2 → 18 designers) across 13+ product groups, building an inclusive, creative culture and forging strong cross-business partnerships. Led a CEO-sponsored RFP uniting Amazon Payments, AWS, and Global Logistics under a shared strategy.Drove double-digit gains in customer satisfaction and sales conversion, raising freight transportation CSAT from 2.1 to 4.2 and onboarding-to-sales conversions from 12% to 60%. Accelerated enterprise design system adoption, boosting design efficiency by 82% and development velocity by 60% across 120 global projects.
Education
University of Washington
Human Centered Design & Engineering Bachelor of Science
2003 — 2007
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