Steven Larmour
Product Support Engineer @Proofpoint
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WORK HISTORY
Product Support Engineer @Proofpoint
Belfast, GB
EDUCATION
Belfast Metropolitan College
ILM Buisness Management Cert Level 3
St. Colm's High School
Information Technology
ABOUT STEVEN LARMOUR
I have over 17 years of experience managing personnel in a customer service environment. Strengths include the implementation and maintenance of an excellent customer service organization. Successful in motivating and developing exceptional customer service associates across the UK, Boston, and the Philippines. Skills:• 7 years of experience working for a start-up/scaled-up entity during a period of high growth• Ability to work at both an operational and strategic level • Solid experience in building brand-new development/engineering teams from birth or infancy. • I have become an expert in Client Engagement, Technical Support Customer Compliance, Management, and Team Leadership. • Committed to resolving internal and external customer concerns.• Managed, led, and directed the daily operations of my team • Supported and encouraged a culture of making the customer first priority and generating ideas for continuous improvement. • Ensured all departmental KPIs and SLAs were met• Involved in the recruitment, training, and development of staff7
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