Steven Lam
Project Manger | Onboarding Manager | Operations | CX | SaaS
- Role
- Onboarding Manager at Deel
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Steven Lam
I have a strong background in project management, process improvement, leadership, training & development, working cross-functionally, data generation & analysis, account management, time management, client-facing, relationship building, and customer retention experience. I am constantly utilizing these skills at my job at Deel as an Onboarding Manager.Outside of my work at Deel, I also am a Real Estate Agent servicing the Houston and surrounding areas. My other interests include real estate investment, body-building, hiking, swimming, and traveling.
Experience
Onboarding Manager
Jan 2023 — Present
Help mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality• Solve customer problems, and execute operations as required during the onboarding stage.• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation
Education
University of Houston
Bachelor of Science - BS
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