Steven Komban
Experienced Hospitality Professional | 4+ Years of Delivering Exceptional Service & Guest Satisfaction
- Role
- Senior Customer Service Associate at Firstsource
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Steven Komban
With 4+ years in customer service within the hospitality industry, I’m dedicated to…
Experience
Senior Customer Service Associate
Sep 2023 — Present · Mumbai, IN
Respond promptly to customer inquiries via chat, ensuring a friendly and professional tone.>Resolve customer complaints and issues efficiently, maintaining a high level of customer satisfaction.>Maintain comprehensive knowledge of company products and services to effectively assist customers.>Identify opportunities for upselling and cross-selling during customer interactions, recommending relevant products or services.>Document customer interactions accurately in the CRM system for future reference and analysis.
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