Steven T. Jhun
Technology and Service Enthusiast l Transformational Leader l Mentor l Visionary & Growth Enabler I Board member
- Role
- SVP, Head of Client Service at Kestra Financial
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Steven T. Jhun
As an operations and client service executive with years of experience in global financial services. I lead teams with EOS clarity and Six Sigma rigor, driving operational excellence while empowering people to perform at their best. My strengths are in strategic planning, building alliances, leading transformative initiatives, and driving operational effectiveness to better serve clients.I have successfully led global operations teams at Blackrock and Invesco. My strong leadership skills foster cross-functional relationships and achieve business objectives.Passionate about fostering growth and development, I guide teams, mentor future leaders and serve on boards supporting local communities and national organizations.
Experience
SVP, Head of Client Service
Apr 2025 — Present · Austin, TX, US
Lead cross-functional teams across Account Services, Customer Service (contact center), Client Experience, Advisor Education and Training, and Technology Solutions• Architect and champion an omnipresent client service model that anticipates client needs at every touchpoint, creating consistent experiences• Spearhead the development of service standards that identify and address end to end operational gaps to create intuitive, friction-free client journeys that drive satisfaction, loyalty, and advocacy
Education
University of Rochester
Bachelor of Arts - BA
University of Rochester
Bachelor of Arts - BA
University of Rochester - Simon Business School
Management Certificate
University of Phoenix
Master of Business Administration - MBA
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