Steven Howard
- Role
- Customer Success Manager, Enterprise at ServiceTitan
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Steven Howard
Enterprise Customer Success Manager | 10+ Years in SaaS | Customer Experience…
Experience
Customer Success Manager, Enterprise
Nov 2021 — Present
Develop a portfolio of ~25 Enterprise customer accounts, all of which are high-touch customers with complex needs. •Build and maintain senior-level relationships with customer accounts while creating a premium and high-caliber experience. •Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value. •Help find new ways to continuously improve our customers experience, both in our product and processes. •Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly. • Generate up-selling and cross-selling opportunities.
Skills
- Powerpoint
- C#
- Customer Service
- Cloud Computing
- Dealing with Ambiguity
- Problem Solving
- Javascript
- Css
- Sap Erp
- Time Management
- Ios Software
- Xcode
- Motivating Others
- Basic Html
- Organizing
- Swift
- Iwork
- Mac Os
- Leadership
- Microsoft Word
- Microsoft Excel
- Sales Force
- Sales
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