Steven Herzog
Chief Operating Officer @Emond Harnden
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WORK HISTORY
Chief Operating Officer @Emond Harnden
Ottawa, ON, CA
Responsible for strategy and business planning, as well as all administrative and financial aspects of Firm operations including finance, technology, human resources, marketing, communication, and business development- Lead strategy development and business planning- Design and execute programs to drive operational effectiveness, enable business growth and improve employee engagement- Oversee financial operations including the planning and budgeting process, financial reporting, and enhancing financial performance- Enable the creative use of technology to drive operational efficiency and effectiveness and leverage innovation opportunities to provide differentiated solutions to the Firm and its clients- Bring best-in-class human resources practices to support workforce planning, talent acquisition, development and management, total rewards, and compensation initiatives- Guide the development and execution of marketing and business development strategies and tactics that support firm-wide industry groups, practice groups, and client teams- Foster relationships with key external partners including banks, financing institutions, external auditors, IT support, and other suppliers
EDUCATION
Rutgers University
Rutgers Customer Experience Certificate Program, Customer Experience
The Wharton School
Implementing Strategy
Queen's University
BA, Political Studies
University of Ottawa
MBA
Queen's University
B Comm
SKILLS
ABOUT STEVEN HERZOG
I am an experienced executive with a proven track record for creating strategy, building and executing plans, and delivering results. Trusted enterprise thinker who consistently applies results-oriented and pragmatic leadership. Catalyst for change who develops, implements, and improves program and project practices. I promote and nurture inclusive environments through strong leadership and drawing on team strengths to achieve common goals. Given my broad industry and consulting experience, I have a deep understanding of the change implications resulting from process improvement as well as technology introduction and innovation.Key competencies: Enterprise leadership; strategy formulation; business transformation; customer experience; annual planning; program execution; change management; teaming and partnering; leadership development and coaching; project management; information technology; management consulting. Project Management Professional (PMP). Certified Customer Experience Professional (CCXP). Certified Management Consultant (CMC)(19••••12).
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