Steven Hall
Director Customer Logistics @QVC
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WORK HISTORY
Director Customer Logistics @QVC
Liverpool, GB
Lead end-to-end customer logistics operations across fulfilment, inbound, returns, outbound, carrier management, and re-work, with accountability for a £60m warehouse and freight budget.• Led a significant restructure of the UK logistics leadership team in 2025, stabilising performance while progressing large-scale operational and strategic change.• Own delivery of future capability through multi-line concept design, automation progression, and WMS-enabled process improvements to support scale, resilience, and customer experience.• Delivered strategic returns initiatives, introducing clearer customer business rules and extended processing windows, saving over £500k while improving fairness and customer outcomes.• Drive cost, service, and productivity performance through peak and constraint, balancing financial discipline with operational resilience in complex, multi-channel environments.• Known for building high-performing leadership teams, creating clarity through change, and delivering results through strong cross-functional collaboration across supply chain and merchandising.
EDUCATION
Wigan & Leigh College
HND, Business & Finance
ABOUT STEVEN HALL
Director of Customer Logistics | £60m warehouse & freight budget | Leading end-to-end fulfilment, inbound, returns & carrier operations at scale. Driving transformation, cost control, and customer outcomes across complex multi-channel retail environments.I lead large, complex fulfilment, inbound, returns, and outbound operations across multi-channel retail and e-commerce environments. I specialise in scaling customer-centric logistics models, leading transformation, and delivering results at pace.In 2025, I led the UK logistics function through a significant management restructure, stabilising performance while progressing major end-to-end change. My remit spans inbound, fulfilment, returns, carrier management, and re-work operations, with close integration across supply chain and merchandising to improve flow, cost, and service outcomes.Key achievements include delivery of a multi-line concept design to shape future fulfilment capability, and strategic returns initiatives — introducing clearer customer business rules and extended processing windows — saving over £500k while improving fairness and customer experience. I lead cost, service, and productivity performance across a £60m warehouse and freight budget, balancing financial discipline with operational resilience through peak and constraint.I’m known for building high-performing leadership teams, creating clarity through change, and delivering outcomes through strong cross-functional collaboration.Looking ahead, I focus on simplifying complexity, scaling automation and capability, and building logistics organisations that are resilient, adaptable, and ready for growth.
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