Steven H.
Technical Support Manager @Onemedia
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WORK HISTORY
Technical Support Manager @Onemedia
Bracknell, GB
My role at Onemedia is dual-focused, as I am also contracted to work with a manufacturer.My split-shift schedule is as follows:Mornings:(Contracted)As a 3rd Line Technical Support Engineer, I provide global support to end users, resellers, and distributors for digital signage and IPTV products. My responsibilities include creating technical documentation, reporting bugs to the development team, and upskilling other members of the support team.Afternoons (Full Day):As Head of Support at Onemedia, I manage the support desk and focus on enhancing the skills of team members. We continuously work to improve the support desk by maintaining up-to-date documentation and how-to guides. Additionally, I support the sales team and pre-sales activities to ensure we deliver the best value-added service and stay aligned with company goals.
ABOUT STEVEN H.
With over 20 years of experience in the AV industry, I’ve had the opportunity to grow from the ground up. I began my career as a junior AV engineer and progressively advanced through various technical and leadership roles, including AV Technician, Technical Support Engineer, Assistant Client Support Engineer, Client Support Engineer, Team Leader, and ultimately Head of Support across three different companies.Throughout this time, I’ve worked across diverse sectors—including Residential, Corporate, Retail, and Education—delivering and installing a wide range of AV solutions such as:ProjectorsHome CinemasControl RoomsInteractive Whiteboards (IWBs)Interactive Flat Panel Displays (IFPDs)Digital SignageVideo Conferencing (VC)Video WallsIPTVBespoke AV installationsIn addition to hands-on technical work, I’ve also led training courses for resellers and end-users, conducted site surveys, and was honored with an invitation to Calgary to contribute to the development of a major upcoming product.My role has also involved supporting high-profile clients across EMEA, acting as the key engineer for organizations such as Accenture, Sony, Google, and Microsoft.
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